Service, Technical Support & Calibration
Trusted leaders in calibration, repair, and customer support since 1975. Maximize your equipment’s performance with our accredited, OEM-supported services tailored to meet your business needs.
How can we assist you today?
Select an option below to get started
Request Quote
Get a fast accurate estimate for your calibration or repair needs.
Request RMA
Ready to send your unit for service? Request an RMA here.
Technical Support
Need help? Fill out this form or contact us directly at 1300 360 251
Report a fault
Have a problem with a unit recently serviced by Vicom? Report it here.
Leave us some feedback
How did we do? do you have any feedback for us?
Service & Support
Vicom Service Offerings
Calibration Services
We provide ISO/IEC 17025 accredited calibration services for a wide range of equipment. Fast turnaround times and strict compliance with NATA and ILAC standards ensure you get reliable results.
Training Services
Keep your team at the forefront of technology with customised training programs designed to improve efficiency and reduce downtime.
Repair Services
As an OEM service center, we offer direct access to manufacturer support, which allows for faster repair times and genuine parts replacements. Ensure your equipment is up-to-date with the latest hardware and software enhancements.
Priority Service Agreements
Our tailored PSAs reduce delays and costs by bundling all your service and maintenance needs into one easy-to-manage package.
Service & Support
About Vicom Service & Support
Vicom is a leading provider of test, measurement, monitoring and communications infrastructure solutions in Australia and New Zealand. Through its service and support organisation, Vicom provides a unified solution for its customers.
Since our inception in 1975, we at Vicom, have forged strong long-term relationships with our principal suppliers who, without question, rank amongst the worlds finest. All are recognised as leaders in their respective fields.
An enviable product portfolio, strong service support facilities and extensive expertise in telecommunications, RF and general electronics test technologies, enables Vicom to provide world-class test and measurement solutions in the areas of calibration, repair, customer support, and training.
Service & Support
Our Test and Measurement Specialities include:
• RF Analysers
• RF Power & Frequency Measurement
• Signal Generators
• Radio Test Sets
• Oscilloscopes & Probes
• Optical Fibre splicers & testers
• Spectrum Monitoring & Geolocation
• Transport, Datacom & Ethernet testers
• Meters & Data Acquisition Systems
• Networks Test & Monitoring
• Power Supplies & Electronic Loads
• Position, Navigation & Timing
• Semiconductor Test Systems
• Audio Test
• Probing stations
• Service assurance systems and automated test systems
Service & Support
Vicom's Customers
All users of test equipment in all sectors Vicoms service centres focus on providing repair and calibration facilities in the RF, Data, Optical, and General test equipment fields Our customer base draws across the full spectrum of test equipment users in the fields of:
• Avionics
• Defence
• Education
• Emergency Services
• Information Technology
• Land Mobile Radio
• Mining
• Telecommunications RF
• Telecommunications Optical
• Transport
Service & Support
Calibration
Vicom’s quality management practices are in compliance with international standard ISO/IEC 17025. The National Association of Testing Authorities (NATA) is Australia’s foremost national accreditation body for accreditation of laboratories, inspection bodies and calibration services in the country. Since 1987, Vicom has been continuously accredited to NATA in the field of calibration. The assessment of Vicom’s facility, which is carried out by NATA, provides independent assurance of technical competence by complying with international standards such as ISO/IEC 17025. This further increases confidence and trust in Vicom’s services especially for those customers who require confidence in the delivery of their own products and services.
Our objectives are:
• Turnaround time is kept to a minimum
• High standards of workmanship
• Customer satisfaction
• Value for money
Service & Support
Training
Having a trained workforce means your workers are learning new skills that can improve production, cut time spent in creation of your product and services, reduce costs, reduce mistakes, build confidence in your workforce, and create a better working environment. An investment in employees’ skill sets is an investment for achieving successful outcomes.
At Vicom Success Starts with our Team
Highly skilled professionals with a diverse range of expertise
Our team is comprised of highly skilled professionals with a diverse range of expertise in General Electronics, RF & Microwave, Optical & Data Networks, Defence, Telecoms Test, Avionics, Radiocomms, Broadcast, and Research & Development. With over 40 years of industry experience. Our team is here to ensure that you receive the best products, solutions & servicing tailored to your specific needs. Get to know our talented professionals who are passionate about delivering excellence and driving success in your projects.
