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Privacy Policy

Vicom Australia and Vicom New Zealand (“Vicom”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites or interact with our services. By visiting Vicom, you agree to the practices described in this Privacy Policy.

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Information We Collect

Personal Information
We collect personal information that you provide to us directly, such as when you register on our websites, place an order, subscribe to our newsletters, or contact us for support. This information may include your name, email address, mailing address, phone number, payment details, and any other information you choose to provide.

Automatic Information
We automatically collect certain information when you visit our websites. This includes your IP address, browser type, operating system, access times, and the pages you viewed immediately before and after accessing our websites. We may also collect information about your browsing behaviour, such as the links you click and the searches you perform.

Use of Information

We use the information we collect for various purposes, including:

  • To personalise your experience on our websites and improve our services

  • To process transactions and send you related information, such as order confirmations and invoices

  • To communicate with you, including responding to your enquiries and sending promotional materials, updates, and other relevant information

  • To analyse website usage and improve the functionality of our websites

  • To protect the security and integrity of our websites and services

  • To comply with legal obligations and enforce our terms and policies

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our websites and store certain information. Cookies are small data files that your web browser stores on your device. They enable us to recognise your browser and capture and remember specific information. You can choose to disable cookies through your browser settings; however, doing so may limit your ability to use certain features of our websites.

You may not use any Vicom logo or other proprietary graphic or trademark as part of the link without express written permission. Any unauthorized use terminates the permission or license granted by Vicom.

Sharing of Information

We may share your information in the following circumstances:

  • With Service Providers: We engage third-party companies and individuals to perform functions on our behalf, such as processing payments, delivering packages, sending emails, and analysing data. These service providers have access to personal information necessary to perform their functions but are prohibited from using it for other purposes.

  • With Affiliates and Business Partners: We may share your information with our affiliates and business partners when necessary to provide you with products or services you have requested. This may include joint marketing efforts or collaborations with other companies.

  • In Compliance with Laws: We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal process, or to protect our rights, property, and safety, or that of our customers and the public.

  • For Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

  • With Your Consent: We may share your information with third parties when you have provided your consent to do so.

Data Security

We take reasonable measures to protect the information we collect from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

Your Choices

You have certain rights regarding the personal information we hold about you, including the right to access, correct, or delete your personal information. You may also choose to opt out of receiving marketing communications from us by following the unsubscribe instructions provided in those communications.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our websites and updating the “Last Updated” date at the bottom of this page. Your continued use of our websites following the posting of changes constitutes your acceptance of those changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us through our contact page.

Vicom Australia & Vicom New Zealand
Email: info@vicom.com.au

Last Updated: 23 August 2024


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